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FAQ
Frequent Asked Questions
Deactivate account

If you no longer need to use your account, you can deactivate your account. Send us a message by clicking on the button at the bottom right, so that we can arrange this for you.

Create account

Click on 'Log In' at the top right to get to the registration page. For a secure password, we recommend using a combination of characters, numbers and letters of at least 6 characters. You need the password and your email address to log in.

Change customer data

When you are logged in, you can change your name, e-mail address and password, Shipping address, Billing Address in the "Account Dashboard"

To change something, click on the appropriate field. When you are done with this, click 'Save' to confirm the changes.

Information about newsletter

What does the Hihoreca newsletter entail?


With the Hihoreca newsletter we regularly inform you about news and offers.
 

How can I sign up for the newsletter?


To be always up to date with news and offers from Hihoreca, you can subscribe at any time by clicking on 'Newsletter' at the bottom left of the homepage.
You will receive the newsletter every week for free in your inbox.

Details about my order

Once you are "Log In" At 'My orders' you will find an overview of your last orders. 

Forgot Password

If you have forgotten your password, you can log in to 'Forgot your password?' click. If you enter your e-mail address here, you will receive an e-mail and you can confirm a new password.

Ask about products

If the product description does not provide sufficient information, you can ask your specific questions by sending us a message via the button below.

How quickly I can receive my order

Many products are ready to ship within 48 hours and can be shipped within a few days.

Unfortunately, it may happen that we have to order a product from a supplier, so we cannot deliver within 48 hours.
If you want certainty about the desired delivery time, please contact our customer service.

Contact information
  • Business Park - Center Tower 1 - 4 Floor/Office 25
  • PO Box 10055, Ras Al Khaimah
  • United Arab Emirates
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